Testimonials

Robina Tavern & Logan City Tavern

"Implementing the facial recognition system at Robina Tavern and Logan City Tavern has been a game-changer for us.

From day one, the installation process was seamless — quick, easy, and completely unobtrusive to our daily operations. The onboarding process, including the development of policies and procedures, was handled professionally and made adopting this technology stress-free.

Since going live, the system has become an invaluable tool for our staff. It has made identifying patrons at risk and those on the register of excluded patrons significantly easier and more accurate. This has improved both our compliance and our efficiency, giving our team the confidence to focus on providing a safe and welcoming environment for all our guests.

The ongoing support we’ve received has been excellent, with responsive assistance whenever needed. This level of service has given us peace of mind knowing that we are always backed by a knowledgeable and supportive team.

We couldn’t be happier with the results and would highly recommend this solution to any venue looking to enhance safety, compliance, and operational efficiency."

Scott Steele – Assistant Manager

New Zealand Community Trust

NZCT has partnered with COMS Systems since its inception nearly two decades ago. We make extensive use of their products, including COMS Detect, a facial recognition system that supports our customers in delivering a safe, compliant, and enjoyable experience for their patrons. In recent years, COMS has continually enhanced the COMS Detect platform through ongoing research and development, introducing new features that our customers now depend on. This enduring partnership reflects our shared commitment to innovation, safety, and excellence in service.

Rob Holden – General Manager

TAB New Zealand

We can confidently say that the COMS Detect Facial Recognition System has proven to be a game-changer in venue monitoring and harm minimisation across our network of venues.

When detections are made, staff can quickly access and respond to alerts, thanks to the user-friendly interface and reliable hardware setup.

COMS Detect is a robust, reliable, and staff-friendly solution backed by a team that genuinely cares about venue success and compliance. We highly recommend it to any organisation seeking to enhance safety and operational efficiency in meeting harm minimisation requirements.

Carol Longhurst, Senior Gaming Manager

Pub Charity Limited

Pub Charity Limited utilises COMs products for venue front of house gaming machine and cash management, Guardian facial recognition and POI systems, our back of house administration systems, and used the EZY Entry track and trace systems developed under COVID L2 requirements. These are products designed by industry insiders who understand exactly what is required. The people at COMS are innovators who incorporate the latest technology to improve security, compliance, and game performance, and their support and back-up is second to none. ‘We invested in these guys early and have never looked back. I would not hesitate to recommend COMS products. They are the best of the best’.

Martin Cheer - Chief Executive, Pub Charity Limited

Maxserv Gaming Solutions

“COMS Systems provides our QEC Front of House, Float Management, Cash In Ticket Out (CITO) and Facial Recognition solutions, supporting management of Class 4 Gaming across our clients. It is important to us that we can offer our clients the latest in leading edge technology & software, as well as quick and professional support. COMS Systems makes that possible - their systems are easy to use and the support our staff & venue staff receive is always dealt with quickly and professionally.”

Karmen McGrath - Operations Manager

Invercargill Workingmen's Club

"The IWMC has been running QEC for just over two years and has been a perfect fit for our organization:

Training was provided to all key staff when introduced which was hands on,
Any issues (and they have been few) have been dealt with quickly and efficiently
Karen and her team are easy to communicate with, even if it is just a query,
The process of doing hopper refills and hand-pays is SO much quicker,
Up-to-date balancing of the till system means management can keep a track of floats, and
Matches perfectly with EMS meaning for cashiers balancing a trading day.

I have no hesitation in recommending COMS QEC system for any organization wanting a system that makes operations easier!"

Simon Anderson - Club Manager

Henderson RSA

"The Henderson Returned and Services Association (RSA) moved to the COMS gaming operating system because it is the leading gaming management system available in New Zealand.

Technically COMS are the industry leader, introducing and utilizing new technology into its system on a regular basis which allows the Class 4 Gaming Sector to easily manage, process and understand the data coming from our gaming machines.

The QEC itself provides a simple, clear dashboard of all of our machines in operation, including hopper float levels, cancelled credits and hopper refills, along with jackpot payouts.

The Persons Of Interest module takes away the burden of uploading newly excluded persons and can be linked up to facial recognition, alerting staff when an excluded person enters the building.

We utilize the Eftpos facility linked to the QEC to allow patrons to deposit their winnings directly into their bank account, rather than carry wads of money on their person. We also allow patrons to withdraw money from the Eftpos to use in the gaming room.

The Cash Management system in the back office is easy to use and understand and provides a vast amount of reporting options to review data on a daily, weekly, monthly or yearly basis. This assists in ongoing machine upgrades and replacement. It is also linked to Cash In – Ticket Out (CITO) which we are currently in the process of installing in our site.

COMS Systems Ltd is a great company to work with. Their team has a wealth of knowledge in Class 4 Gaming and they are all very technically savvy, being at the forefront of gaming technology in New Zealand."

Barry Rieper - Manager

Four Winds Foundation

"Four Winds Foundation embraces and highly recommends the innovative products offered by COMS such as QEC, Cash Management, Facial recognition, CITO, Persons of interest (POI) & 3C printers. The COMS suite of products has been instrumental to the growth and ongoing success of Four Winds Foundation by providing accurate high-level electronic tracking technology and easy-to-use professional management systems with all results stored as a permanent electronic record able to be accessed from anywhere 24/7.

COMS products has allowed us to offer our customers the best technology available. Prior to using COMS products we utilised other programmes that were not fit for purpose and changing to COMS was a gamechanger for Four Winds Foundation and for the way we conduct business on a daily basis providing tangible benefits for Four Winds Foundation and its customers.

We chose COMS because they were owned and operated by local experienced people well respected within the industry and who knew exactly what services were required to vastly improve industry standards. COMS have always adopted a two pronged approach, perfecting and updating existing services to an exceptionally high-standard while developing new innovative industry products to improve operating standards. COMS have always engaged professionally with their customers by offering exceptionally high service levels during every contact.

I would be happy to be personally contacted by any existing or potential new customer to provide an overview of a highly professional company that offers innovative technology and exceptionally high service levels."

Randal Godfrey - General Manager