COMS Detect is built on five core principles that ensure exceptional performance in real-world hospitality venues.
COMS Detect
COMS Detect is a market leading, cloud-based facial recognition system that identifies barred or excluded persons as they enter your venue, by matching them against images on your watchlist.
COMS Detect includes our new Time In Venue (TIV) function, which helps identify players who have been in your gaming area for an extended period of time.
Key Features
Real-Time Facial Recognition & Detection
Live Detection & Identification – Person of Interest images are displayed on the Venue Management Tablet, allowing staff to identify excluded persons from the bar area using a secure PIN.
Side-by-Side Image Comparison –When a barred person is detected entering the gaming room, their live image is shown next to the original source image for fast verification.
Customisable Person of Interest Categories – Trespass, Monitored, VIP.
Automated Incident Reporting & Alerts
Automatic Incident Register Creation – COMS Detect automatically completes a detection report. Staff confirm the detection, tick relevant boxes, and add notes – a secure report link is then emailed to management.
Detection Reporting & Room Monitoring Tools – Room Sweeps, Incidents, Person of Interest Detections, Staff Detections, Time in Venue Alerts.
System Integration & Data Management
Integration with Statewide Databases – Connects with available state-based exclusion systems for real-time database syncing.
Access to Facial Recognition Portal (COMS Instance) – View exclusions (venue-specific or statewide), monitor staff detections, review detected faces from the past 48 hours, Time in Venue alerts.
Cloud-Based Architecture – Each venue gets its own secure cloud environment with backups included.
Includes All Software Updates – Stay current with Microsoft’s world-leading facial recognition algorithm – always up-to-date at no extra cost.
Handles API Changes Automatically – Seamless updates from third-party database integrations.
Hardware, Reliability & Support
Purpose-Built Industrial Solution – Built for the demands of gaming room environments to ensure durability and reliability.
Discreet Camera Options – Available in black or white to blend in with venue décor while delivering optimal results.
Remote Monitoring – Daily checks ensure the system is operating at peak performance.
Staff Visit Tracking – Logs staff activity in the gaming room for added oversight.
False Positive Reduction – Custom-developed software tuned to minimise incorrect detections.
User-Friendly Interface & Ongoing Support – Easy to use, with on-site training included and 7-day support from the COMS Helpdesk & Tech team.
Hardware
The QEC Tablet
Installed in the Cashiers Area or behind the Bar.
COMS Detect Electronics
CD Node, POE Switch, QEC Router, Optional 4G Fail Over Router.
COMS Detect Cameras
Industry Leading Facial Recognition Cameras - Range up to 40m.
Room Sweep App
The Room Sweep App works with both COMS Detect and the Guardian. A Room Sweep App that asks the standard DIA questions and displays photos of persons in your gaming room to select players (description of players) and if the player has been in your gaming room for nine consecutive sweeps and Incident will be in a draft state on your QEC or Harm Tablet.
This is a free app that can be used on any mobile device (phone or tablet) or on the QEC without a mobile device. COMS does have heavy duty tablets available, please call us.
Get in touch
Email: sales@coms.services
Phone: 1800-324-918